Terms & Conditions

Payment
FableWood ApS (CVR: 38222376) receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB as well as Paypal and Mobilepay. Payment will only be charged to your account when the item is shipped.

All amounts are in DKK. Danish kroner and is incl. 25% VAT.

FableWood ApS uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.

The amount is deducted when the item is shipped.

Delivery
All orders are shipped freight free and we typically deliver within 2-3 business days.

Warranty
A 2 year warranty is given according to the Buying Act. Our warranty applies to errors in material and / or fabrication.

The complaint does not apply to faults or damage caused by incorrect operation of the product / service.

FableWood ApS will cover return costs to a reasonable extent.

When returning, please contact us and complaints will be sent to:

FableWood ApS
Kochsgade 31D
5000 Odense C
Denmark

Packages sent on demand are not received.

Reimbursement
If a refund has been agreed, please send your bank details so that we can transfer the agreed amount.

Cancellation
14 days full return policy is given on goods purchased in our webshop.
The period is calculated from the day you receive the order.

You must pay the return costs yourself.

Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must within 14 days after returning the shipment.

The notification must be given per mail at contact@fablewood.net. In the announcement you must make clear to us that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send back. You will find it here.

The item's condition when you return it
You will only be liable for any deterioration of the value of the product due to handling other than that necessary to determine the nature of the product, its characteristics and the manner in which it operates. In other words - you can try the item in the same way as if you tried it in a physical store.

If the item is tested in addition to what is described above, we consider it as used, which means that upon cancellation of the purchase you will only receive part or nothing of the purchase amount, depending on the merchandise's commercial value.

In order to receive the entire purchase amount, you must do the same as you can in a physical store. You must test the item, but do not use it in actual use.

Complaints - overview and links:
If you have a complaint about a product, purchased in our Webshop, a complaint can be sent to:

Competition and Consumer Agency's Center for Complaint Solution
Carl Jacobsen's Road 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer resident in another EU country, you can state your complaint in the EU Commission's online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/
If you indicate a complaint here, please inform our e-mail address: contact@fablewood.net

Gift cards

The Gift card is valid in 24 months after purchase unless anything else is stated.

Gift cards must be purchased at FableWood in order for us to guarantee the validity. Therefor we cannot help with gift cards purchased through a third party, through online auction etc. That includes if the gift cards is received as a gift.

Extraordinary extension of the validity does not alter the obligation to redeem the gift card. That means that regardless of whether the gift card has been extended the redemption period is still 24+12 months from the purchase date. A refund can therefore at most be redeemed 36 months after the original purchase date.

Note that handling fees are not refundable. If you want a refund of your gift card, please contact us at: contact@fablewood.net

Gift cards sold to company customer are not refundable. The placement of a company order is exempt from the right of withdrawal and can not be refunded or exchanged into cash.

Gift cards received from your employer as a part of the scheme of tax free gift cards for employees cannot be exchanged into cash.

Gift cards issued by FableWood in connection with competitions, promotions, complaints etc. cannot be exchanged into cash.